AutoSSL can experience problems when domains do not follow best practices and use the web host’s DNS servers. There are a couple of options to point the domain name to A2 Hosting’s network. After broken domains have been redirected to the correct locations, AutoSSL can be enabled for the fixed domains. The methods below cover how to properly configure DNS settings.
If a domain was previously purchased from a different domain registrar or hosting company, the name server (DNS) settings can be reconfigured so that they point to A2 Hosting’s servers. For information about how to do this, please see this article.
Another simple solution is to point your domain’s A records towards the IP address for your server. Locate your server’s IP address, and then contact your domain registrar’s support team. Provide them the server’s IP address, which they should be able to point their A records towards. This should resolve any broken domain issues.
If the previous methods do not work, you must provide the domain's Domain Control Validation (DCV) record to the DNS provider. Some content management systems (such as Wordpress) do not allow direct access to the necessary areas for an update. To find the name and record of the DCV record, follow these steps:
Find the record titled “_cpanel-dcv-test-record.example.com.” where example.com represents your domain name. Copy the values in the Name and Record columns:
If your domain’s issues have been resolved, you can re-enable AutoSSL. To do this, follow these steps:
If you have any questions regarding configuring AutoSSL or setting up DNS, A2 Hosting’s customer support team will be more than happy to assist you. The support team can assist via LiveChat, by submitting a support ticket, or by phone.
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